FAQs
General- What are the advantages of a managed server?
- How long will it take to get my server online?
- Can I save money by paying annually?
- Is it possible to upgrade my server if I want a higher specification?
- What amount of bandwidth do you get per calendar month?
- How many sites can I put on the server?
- How can I contact you directly with any questions?
- What is the minimum contract period?
- What payment methods are available?
- Should I opt for a Windows server or a Linux server?
- What flavour of Linux do you use?
- Which versions of Windows and SQL do you install on your dedicated servers?
- Do you offer 24 hour support?
- What is the 24 hour support telephone number?
- What do I do if I have a problem?
- How can I contact you for more information?
What are the advantages of a managed server?
As a managed hosting client you benefit from better performance and security. You have the ability to host many sites on one server and install custom and specialised software, you also have full control and can re-sell virtual hosting to your clients. Plus as we managed the server administration for you, you need less technical know-how to maintain it, our engineers are onhand 24/7/365 for your needs.
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How long will it take to get my server online?
We keep a good quantity of servers in stock, which means we will have your server online within 48 hours of receiving your order, we keep you informed every step of the way.
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Can I save money by paying annually?
Yes you can. If you pay for a year upfront we offer free set-up as standard, which means that you end up paying the equivalent of ten months instead of twelve, thereby getting 2 months free.
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Is it possible to upgrade my server if I want a higher specification?
Yes, you can even upgrade to a higher server before the end of your contract. We like to see our customers grow and we'll make it as easy as possible for you to design and build great-value solutions that strengthen your online business. To contact us about this call us on 0800 954 8224.
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What amount of bandwidth do you get per calendar month?
All our managed servers come with unlimited bandiwidth, so you pay one fixed monthly server fee and never receive any excess charges for the life of your server.
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How many sites can I put on the server?
This will depend on your requirements, obviously the less space you allocate to your websites, the more you can fit on your server, and vice versa.
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How can I contact you directly with any questions?
If you want to know about managed hosting the eco friendly way simply ring 0800 954 8224 and our Customer Care team will answer your questions, available between 8am - 6pm Monday- Friday.
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What is the minimum contract period?
The minimum contract period is 12 months. Back to top
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What payment methods are available?
All charges can be paid monthly, quarterly or annually in advance. You can choose to pay by Direct Debit, or sign a mandate to have the fees charged to your credit/debit card.
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Should I opt for a Windows server or a Linux server?
If you specifically require ASP, IIS, MS SQL server or any other Microsoft products then you will probably want to opt for a Windows server.
Otherwise, Linux is a far more reliable, secure and economical solution. Administering a Linux system does requires some level of technical expertise.
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What flavour of Linux do you use?
As the most stable version we install Centos as standard. Designed for today's commercial environments we believe it offers our customers a reliable, secure, high performance platform from which to run their e-business.
As an alternative, we are able to provide Red Hat Enterprise, Fedora , Debian and Ubuntu.
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Which versions of Windows and SQL do you install on your dedicated servers?
We offer the following versions of Windows Operating system:
- Windows 2003 Server Standard Edition
- Windows 2003 Server Web Edition
- Windows 2003 Server Enterprise Edition (per processor licence)
We offer the following versions of SQL:
- SQL 2005 Workgroup edition
- SQL 2005 Standard edition
- SQL 2005 Enterprise edition
- SQL 2008 Web edition
- SQL 2008 Workgroup edition
- SQL 2008 Standard edition
- SQL 2008 Enterprise edition
All Licences are available on a monthly payment option taking advantage of Microsoft's Service Provider's Licence Agreement (SPLA).
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Do you offer 24 hour support?
Yes you have access to expert support 24/7.
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What is the 24 hour support telephone number?
You will find the Emergency support telephone line number located in your Client Control Panel. It is also on the details we send out with your dedicated server solution. If you do not have access to either of these, please call the Tech Support Helpline between 8.00am and 8.00pm and we will be happy to give it to you.
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What do I do if I have a problem?
With managed hosting from ecoservers you can enjoy the total confidence that whatever the time, night or day, 24/7, 365 days a year our skilled technicians will be on-site to resolve problems and at no extra cost to your business during normal working hours 8am -6pm Monday to Friday.
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How can I contact you for more information?
You can contact our customer care team on 0800 954 8224 today.
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How can I purchase a ecoserver?
Call us on 0800 954 8224
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